SHOPPING CART

ORDERS

What currency are your prices in?

We are based in sunny Los Angeles and all prices displayed are in US dollars (USD).

How do I know which size will fit me best?

The Size Guide serves as a general guideline for helping you find your size in Ref. Our silhouettes vary from slim-fitting to oversized, so each style will have different measurements. If you have questions about a specific style’s measurements, you can always reach out to our customer service team. Please include your bust, waist, and high hip/low hip measurements with your note and we’ll help you out.

What is a RefCredit?

A RefCredit is an online credit that will show up as a payment option at checkout. If you select it as a payment option, it will be applied to your purchase. Sorry, RefCredits cannot be retroactively applied to an order once it has been placed.

Do you have a "gift" option?

Sorry, we don’t offer a gift option yet.

What if I need to change or cancel my order?

Once an order is placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with the changes you need. We process orders super fast, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to customer service right away and be sure to include your order number in your request. We’ll do our best to catch it before it goes out! Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact customer service right away.

What’s the status of my order?

Once you’ve received your shipping confirmation email you can click on "Track It" and see the status of your delivery. It may take 24 hours for tracking updates to appear. If you have any questions about the status of your order please reach out to customer service

What if something I ordered arrived damaged?

Oh no! Contact us right away.

My package is lost!

Oh no! If your package has been lost in transit, please reach out to customer service right away. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

SALE

What does Final Sale mean?

All items marked final sale have been reduced in price and cannot be returned for a refund or RefCredit, or exchanged for a different size, color, or style. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to customer service before placing your order.

Can I return Final Sale items?

All items marked final sale cannot be returned for a refund or RefCredit, or exchanged for a different size, color, or style. If you send a "Final Sale" item back to us for a return we will not be able to process a refund. Once received at our warehouse, any final sale return will automatically be shipped back to you. No exceptions will be made for sizing, fit, or fabric issues. If you have questions, contact customer service before placing your order.

What happens if I purchase a gift for someone that is "Final Sale"?

Items purchased as a gift are still applicable to our "Final Sale" policy and can’t be returned for a refund or RefCredit, or exchanged for a different size, color, or style.

What if a Final Sale item I ordered arrived damaged?

Oh no! Contact us right away.

Something I ordered is now on sale. Will you match the new price?

Sorry, price adjustments will not be done for items with a reduced price. We only offer sales for a limited time, so by buying early you ensure that you get the style in the color and size you want!